Your comments and questions are important to us. Our customer service center is open 24/7. Our goal is to respond to your email within 6 hours. You can email us in English or in your native language.
Customer Service Department
General questions about our services should be sent to our customer service department. If you have already submitted an application, please include your full name, email address and order number. If more than one application has been submitted, please include the full name and order number of each applicant. Please be as specific as possible in your request.
Contact our billing department for any questions related to payments and cancellations. Please include your full name, email address and order number. If more than one application was submitted, please include the full name and order number of each applicant. You should not contact your bank or credit card company as it will only delay your request. Our billing department can handle all payment related issues. You should expect to receive a response within 1 business day or less.
For expedited service, we recommend you contact us by email at firstname.lastname@example.org. However, if you prefer to call, you may contact us at +1-302-319-6211. The country code for the United States is +1. Long distance charges may apply depending on your location and calling plan.
- QI submitted my application through your website 24 hours ago, but I have not received any response. What do I do?
- AContact us immediately at email@example.com. Please include your full name and the name of any additional travelers which have also applied through our website.
- QI am leaving in a few days. Can you help me apply for a travel authorization today?
- AYes! We offer same day processing. Please submit your ESTA application as soon as possible.
- QWe are a family of four. Can we submit a family application?
- QI have heard that it can take up to 72 hours to be approved. Is this correct?
- AYes. Once an application is submitted, it can take up to 72 hours to be processed. However, in most cases the approval is within 24 hours. For this reason, it is recommended to apply as early as possible. You are not required to submit any specific travel plans in order to apply.
- QI am only going to be in the United States for 3 hours transiting on to another foreign country. Do I need a visa waiver travel authorization (ESTA)?
- AYes. Transiting through the United States requires an approved ESTA travel authorization. Please be aware that only citizens of Visa Waiver Countries are eligible to apply for ESTA. If you are not a citizen of a Visa Waiver Country, you need to apply for a United States Visitor Visa. Please contact our customer service department at firstname.lastname@example.org for more information.